Browse through courses available

Explore all the courses available in Freshworks Academy.
  • Support

    P010. Field Service Management in Freshdesk

  • S004: Learn From Home: Work From Home Tips & Tricks

  • Marketing

    S003. Marketing Masterclass (Certification Available!)

  • IT Service Management

    P009. Freshservice Agent Fundamentals

  • Support

    2021 Guide to Customer Service: Holiday Edition

  • Certifications

    C003. Freshservice product expert certification

  • IT Service Management

    P003. Freshservice Admin Fundamentals

  • Sales

    P004. Freshsales CRM Admin Fundamentals

  • Sales ∙ Support

    P005. Freshchat Admin Fundamentals

  • Support

    P006. Getting started with Freshcaller for Freshdesk

  • Sales

    P008. Freshsales User Fundamentals

  • Customer Success

    P011. Freshdesk Customer Success Fundamentals

  • Support

    S001. Customer Service Skills

  • IT Service Management

    S002. Introduction to ITSM

  • Certifications

    C001. Freshdesk product expert certification for Admins

  • Certifications ∙ Support

    C002. Freshdesk product expert certification for Agents

  • Support

    P001. Freshdesk Admin Fundamentals

  • Support

    P002. Freshdesk Agent Fundamentals